In my first published white paper with the Center for Media Engagement, I set out, along with Dominique A. Montiel Valle and Gina Masullo Chen, to document what the news should be explaining about itself to earn readers’ trust. The most striking finding for us was how often readers looked for or claimed evidence of journalistic bias.
Read the report here. Also check out my blog post for study funders the American Press Institute, and a nice piece by Trusting News’ Joy Meyer, linking our findings back to ideas for how newsrooms can build trust with their readers.
Finally, check out this write-up we got on Nieman Lab.